Frequently Asked Questions
What happens after you come pick up my rugs for cleaning?
Between pick-up and delivery, we follow these general steps while your rugs are with us: Pre-inspection (with documentation) Dry soil removal Spot...
What’s the best way to store my rugs until I’m ready to use them again?
Before placing any rug into storage, be sure to have it professionally cleaned, dried, treated with a moth repellant, and wrapped. In doing these...
Which over-the-counter product is the best one to use on pet accidents?
Water. That’s it. When you start introducing over-the-counter sprays or solutions, you chemically alter the pet stain permanently, often damaging...
Can my rugs be cleaned in my house?
Having your rug cleaned in our dedicated rug washing plant allows us to give it individualized, unhurried attention, resulting in the most thorough...
Can you remove the odor from my rug?
We can remove all kinds of odors from your area rugs! Most rugs we see for cleaning have pet urine odors, “wet dog” smells, cooking odors, smoke...
Do fiber protectors really work?
Professional strength, professionally applied fiber and fabric protectors definitely DO work, but it’s important to understand that they do not make...
Why do I need a rug pad?
Good quality, properly fit rug pads provide many useful functions in addition to providing some comfort under foot. To help extend the life of your...
How can I tell if my rug has moths?
The very best way to confirm a moth infestation is to have us come out and inspect your rugs in your home. If that is inconvenient for you, be on...
How often should I vacuum my rug?
Regular vacuuming will remove the gritty soil that damages rug fibers, which will help extend the overall life of your rugs. Frequent vacuuming...